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What about returns? How do I return something, if necessary?
Jewelry Catalogue: Instructions for packaging an item for return are on the back side of the packing slip sent with your package. Fill out the form on this slip to ensure the fastest processing of your return. If the form has been misplaced, please write on a sheet of paper the buyer's name, the Order Confirmation Number, and the reason for the return, and include it with the return. After wrapping the package securely, you can send it to the following address Jewelers-Services Attn: Returns 500 Quality Blvd. Fairfield, OH 45014 Diamonds: Diamonds returns chosen from our Diamond inventory section must be returned via UPS within 5 days from receipt to JPC Diversified One Colli Ctr. Flower Mound, Texas 75022 What about custom made jewelry returns? Any custom made jewelry is non-returnable. What about exchanges? Our being a mail-order business makes exchanges not feasible. However, you may return an item and order a new one on our site. How do I return an item with a problem, like a damaged surface? If you have an item with defects or damages, inform us; let us know what item is affected, what the damage or defect is, and whether you would like a replacement. We will work out the details at that point. Someone else purchased a gift that I received and I would like to return it. How? JPC Diversified, Inc. has credit and exchange plans in place. Gift returns are handled differently than returns made by the purchaser of the item. If you received an item as a gift and would like to return it, contact us so that we can make arrangements for a return and refund when applicable. |
